Information, Applications and Procedures for:
Replacing a Mutilated/Damaged Passport for Adults
(16 Years and older)

Gather Documents to take to an Acceptance Agent.

• You must appear in person before an Acceptance Agent.
• Acceptance agents are at designated Post Offices and Court Houses throughout the United States.
• Inform the Acceptance Agent that you are using an expediting service to "hand carry" your passport application to the passport agency for processing. The Acceptance Agent will witness you sign the DS-11 Application for U.S. Passport form and seal your passport information documents in an envelope and return the sealed envelope to you.
• Locate the nearest Acceptance Agent here. You can also call 1-800-275-8777 for the location nearest you.
• You must take your Mutilated Passport with you to the Acceptance Agent
  to be included inside the acceptance agent envelope.
• Your mutilated Passport will not be returned to you.

Note: Mutilated passport applicants between the ages of 16 and 17 must appear with one parent to co-sign the application. Information on New Passports for Minors under 16 here.

Click here to fill out an A Briggs Passport & Visa Expeditors order form.

Ship your Passport Application to A Briggs Passport & Visa Expeditors.

NOTE: If you are departing the U.S. within 4 business days, you must call A Briggs to ensure processing prior to your departure date.

Your mutilated Passport is not proof of citizenship and cannot be used for that purpose. You must have an original or certified copy of your birth certificate, naturalization papers or old passport, other than your mutilated passport.

If you do not have your Birth Certificate, you can obtain information about ordering a certified copy of your birth certificate here.

Requirements for Acceptable Forms of Birth Certificates can be found here. (All proof of citizenship documents will be returned to you with your new passport.)

In order to prove your identity to the passport acceptance agent, you will be required to show a driver's license or state-issued identification issued more than six months ago. Official government or military picture identification is also acceptable.

If you do not have this identification,
Supplemental Identification described here.

Click on the link at the bottom of this section ("Section C") to create your DS-11 Application for U.S. Passport. You will be asked to enter your personal information. After entering your personal data, click on "Create Form" which will create your completed DS-11 Application for U.S. Passport application.

US Passport applicants may electronically submit their personal information and then print the completed form.  This system generates a 2D bar code (required for all applications submitted by hand carry, the submission method used by A Briggs) on the printed form.  This 2D barcode enables the information to be reproduced electronically.  All information is captured on a secure U.S. Department of State server and is deleted once the form is printed.  Please note the US Passport Office will not accept hand carry applications without the 2D barcode.

Print two copies of the completed DS-11 form. Do not sign the DS-11 until you are instructed to do so by the Acceptance Agent. Give one DS-11 to the Acceptance Agent to be placed inside the sealed envelope. The second DS-11 is to be placed inside the shipping envelope to A Briggs.

Application for U.S. Passport DS-11 here.

(The State Department web site does not support the Safari, Opera or Chrome web browsers for passport form completion; Internet Explorer and Firefox should work fine, however.)

Complete the DS-64 Statement Regarding Lost or Stolen Passport Form.

The following questions,

“How was passport lost or stolen” and
“What efforts have you made to recover the passport,”

should be answered in detail.

DS-64 Statement Regarding Lost of Stolen Passport Form here.

You will be required to submit two (2) identical passport photographs. Photographs must be taken by a passport photographer. Homemade photos are not acceptable and most often cause a delay in passport issuance.

Passport Photo Requirements

Submit a copy of your computer-generated itinerary or your ticket from an airline, travel agency, or online booking agency showing your departure date from the U.S. FAX or photocopies are acceptable. Please include one copy inside the sealed envelope and one copy outside of the sealed envelope.

Two checks or money orders, one payable to U.S. Department of State for $170.00 (or $140 for Children under 16) and the second for $25 payable to the courthouse or post office (the acceptance agent fee).

Please include your date of birth on the memo line of the check. Starter checks for new bank accounts are not acceptable.

Submit a Letter of Authorization giving A Briggs the authority to submit your application and pick up your passport when issued. Provide two originally-signed Letters of Authorization - One copy should be inside the sealed envelope and one copy outside the sealed envelope.

NOTE: Each copy MUST contain your original signature preferably in Blue Ink. Fax or photo copies of your signature are NOT acceptable - both letters must contain original signatures.

Click here for the A Briggs Letter of Authorization.

You must complete the Online Order Form.

The order form gives us your name, address, shipping information and payment method. Multiple applicants can be entered using one order form. Please print two copies of the confirmation page. Include one copy with the documents you ship to us and keep one copy for your records.

While completing the online order form in this step, you will be asked how you want to pay A Briggs. You may pay our fees online with a credit card or enclose a personal or business check or money order.

Note: Additional shipping costs must be charged to a credit card for each package shipped to an international destination and the following locations: Alaska, Hawaii, and all U.S. Territories.

Saturday Delivery is an additional $14 when available to US destinations.

Failure to follow these instructions may cause a delay in processing, and could also result in additional charges on your order for shipping, such as: before 8:00am delivery, Saturday Delivery, etc. If you have any questions, please do not hesitate to call us toll free at 1-800-806-0581.

Contact our office in:
Atlanta, Boston, Charlotte, Chicago, Cincinnati, Denver, Hope, Houston, Los Angeles, Lynchburg, Miami, New York, Norwalk, San Francisco, Seattle, or Washington, DC.